Terms & Conditions

In these terms and conditions “TOTC” refers to Taste Of The Caribbean Food & Drink Festival 

Purchasing tickets

1. Tickets you purchase are for personal use. You and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle TOTC to cancel the tickets without prior notification, refund, compensation or liability.
2. In addition to the ticket price your order will require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable.
3. To prevent fraud and protect TOTC and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
4. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
5. This event will be filmed, recorded and pictures taken. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. 

Ticket delivery and collection

1. Tickets will be despatched to you electronically.
2. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds

1. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. 
2. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event

1. If for any reason the event is unable to take place, TOTC will not be held responsible for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
2. You should always check that the event is going ahead at the scheduled date, time and venue.
3. If an event is rescheduled, changed or moved, we will give you the option of either retaining or exchanging your tickets for the new date/location. If an event is cancelled you will be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances. 

Refunds

1. All sales are final, tickets are non-refundable or transferable unless the event is postponed or cancelled.

   Attending an event

1. Admission to an event is at all times subject to the terms, conditions and rules of TOTC and the venue. If you breach those terms, conditions or rules then you may be refused admission or require you or other ticket holders to leave the venue.
2. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
3. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
4. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.

General

1. TOTC cannot be liable in any way for the acts or omissions of others (including traders and service providers such as funfair operators). 
2. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and TOTC are subject to the exclusive jurisdiction of the English Courts.